PV Solcast and NRG Labs (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the ELEX mobile application (the “App”), available on the Google Play Store and Apple App Store.
1. Information We Collect
We collect the following types of information:
Device Information: We collect information about the device you use to access the App, including the device model, operating system, unique device identifiers, and mobile network information.
Location Information (Optional): If you grant permission, we may collect your device’s location to enable the map-based PV system location feature within the App. This information is only collected if you explicitly choose to use this feature. You can manage location permissions in your device settings.
Usage Data: We collect information about how you use the App, such as the screens you visit, the features you use, and the time you spend in the App.
Subscription Information: If you subscribe to our Premium or Enterprise services, we collect information about your subscription status.
Personal data provided by you: We do not collect any personal data like name, email, or phone number directly from you.
Advertising Information (Collected by AdMob): We use Google AdMob to display ads in our app. AdMob may collect information about your device, including your device’s advertising ID, and your interactions with ads. This information is used to personalize the ads you see. (https://support.google.com/admob/answer/6128543?hl=en)
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing and Improving the App: We use your device and usage data to operate the App, personalize your experience, and improve its functionality.
Providing Location-Based Services (Optional): If you grant location permission, we use your location information to display your PV system location on the map.
Managing Subscriptions: We use your subscription information to manage your access to premium and enterprise features.
Analytics: We may use aggregated and anonymized usage data to analyze app usage trends and improve the app.
Communication: We may use your contact information to send you important updates or announcements related to the app.
3. How We Share Your Information
We do not share your personal information with third parties except as described in this Privacy Policy. We may share information with:
Service Providers: We may engage third-party service providers to assist us with app development, analytics, and other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Legal Compliance: We may disclose your information if required by law or legal process.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and notify you through the app. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
8. Consent
By using the ELEX app, you consent to the collection and use of information as described in this Privacy Policy.
